Welcome to AvalancheTools.com’s online store. We hope you'll see features that will
make shopping easier and give you the tools you need to make better choices about
what Randonnee and Alpine Touring gear is right for you. If there is anything we can
do to help get you the gear you need, please let us know. We at AvalancheTools.com play
as had as we work and we understand what good, quality gear is all about. We use
what we sell and hope we can help you have more fun in the mountains.
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Contact Information:
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Customer Service:
Toll Free #: 1-866-680-0872 or 435-770-5504
E-mail Address:
sales@AvalancheTools.com
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Satisfaction Guaranteed On Every Purchase
We guarantee every product we sell. If one of our products does not meet your
expectations during its useful life, we promise to repair it, replace it or
give you a refund.
Items may be returned for a full product refund if new and in original
packaging. We suggest you ship your return package via UPS or Fed Ex and insure
it. All return costs are the purchaser's responsibility. AvalancheTools.com
will pay for ground shipping fees on outbound exchanges.
If you ever have a question on anything you bought from us, please let us know.
If you’re not happy, we’re not happy.
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Best Prices Guarantee
If you find a lower price on the same item in stock at any authorized US
dealer, we will gladly match the price up to 14 days after your
purchase.
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Shipping Information
Every item we sell ships for FREE by Fed Ex 3day shipping in the
continental US. Items to Alaska and Hawaii are shipped US Priority mail.
Orders are generally processed in 1-2 days and sent ASAP. Our goal is to
get you your gear as soon as humanly possible. If you have special
shipping needs such as overnite shipping, or if you would like your order
shipped by a specific carrier please feel free to call us at 1-866-680-0872 or
to drop us an e-mail at
. There is also an area for special instructions
on our online order form.
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Back Orders
Most orders ship within 1 business day. However, there are times that certain
products are not available. If we have not shipped your back order within 30
days, we will notify you prior to shipping.
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Special Orders
AvalancheTools.com will place special orders with our vendors from time to
time. If there is a product you want that is not listed on our website,
let us know. We can probably get it for you.
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International Orders
For international orders, please e-mail or call us at 1-866-680-0872.
We ship to countries throughout the world and the cost of shipping will vary depending on
which country we are shipping to. We process international credit cards and debit cards
through PayPal. You do not need a PayPal account to pay us through PayPal. Here’s how it
works: After you decide you want to order, we will send you a PayPal request to your email
account. You can follow the link in the email to PayPal’s secure website to pay. PayPal
will then send us an email letting us know that you have paid. We will then ship out your
package. Thanks!
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Gift Certificates & Gift Orders
Available in any denomination, gift certificates are perfect for the
hard-to-please. They can be sent directly to the recipient and are redeemable
by phone. Simply call us at 866-680-0872 or 435-770-5504 and order by phone. We’ll send them an
attractive gift certificate. You can also order an item for someone else and
have it shipped directly to them. Just fill in their address in the “ship to”
section and we’ll do the rest.
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HELP
If you can't find what you're looking for, don't know how to order from
AvalancheTools.com, or have any other questions, please email us at
or call us Toll Free at 1-866-680-0872.
We are here to help and love to hear your feedback.
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Privacy Statement
We do not sell, lease, or rent your email address. We gather your E-mail
address only when you offer it to us, and use it only when we need to contact
you regarding your order.
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Disclaimer
Traveling in avalanche terrain is inherently
dangerous. Proper training and use of
this product is the sole responsibility of the purchaser.
No guarantees are stated or implied by the
purchase of avalanche safety equipment from AvalancheTools.com and
AvalancheTools.com assumes no responsibility for the use or misuse of this
product. Purchaser acknowledges that no liability for this product exists with
AvalancheTools.com, its owners, employees, or subsidiaries.
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Encryption Features of AvalancheTools.com
AvalancheTools.com takes advantage of the Secure Sockets Layer technology to
transmit any sensitive data such as name and credit card information. The
Secure Sockets Layer is the industry standard encryption method for
transferring important data over the internet.
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Links
We hope you will find the following links helpful for staying safe in the
backcountry and for finding more products to enhance your experience.
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